Maison Cove— SHIPPING POLICY (South Africa)
Where We Ship
We currently ship within South Africa only.
We do not offer international shipping at this time.
How Shipping Works
Lume Living operates on a direct-to-customer fulfillment model.
This means your order may ship directly from our fulfillment partner to your door, without passing through retail stores or local distributors.
This allows us to:
- Keep pricing fair
- Reduce unnecessary handling
- Deliver thoughtfully designed products efficiently
All orders are processed in the order they are received.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During high-volume periods (such as product launches or promotions), processing times may be slightly longer.
You will receive a confirmation email once your order has been dispatched.
Business days exclude weekends and public holidays.
Delivery Timeframes (South Africa)
Estimated delivery: 3–7 business days
Please note:
- Delivery timelines are estimates and are not guaranteed.
- Remote or outlying areas may require additional delivery time.
- Delivery timeframes begin once the order has been dispatched.
Pre-Orders
Some items may be offered on pre-order.
If an item is on pre-order:
- It will be clearly stated on the product page
- Estimated shipping timelines will be shown before purchase
- You may cancel for a full refund at any time before your order ships
If your order contains both in-stock and pre-order items, your order may ship once all items are available unless otherwise communicated.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
We believe in transparent pricing — there are no hidden fees.
From time to time, we may offer free shipping promotions. These will be clearly stated on our website.
Order Tracking
Once your order ships, you’ll receive:
- A shipping confirmation email
- A tracking link to follow your delivery
Please allow 24–48 hours for tracking updates to activate after dispatch.
If you have not received tracking within 5 business days, please contact us.
Delivery Attempts
Our courier partners will attempt delivery to the address provided at checkout.
If delivery cannot be completed due to:
- An incorrect or incomplete address
- No one available to receive the parcel
- Failure to respond to courier contact attempts
The parcel may be returned to us. Re-shipping fees may apply.
Please ensure your contact number and address details are accurate.
Incorrect Address Disclaimer
Lume Living is not responsible for orders delivered to incorrectly provided addresses.
If you notice an error in your shipping details, please contact us immediately at:
We cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
Once an order has been marked as delivered by the courier, Lume Living cannot be held responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact us and we will assist you in opening an investigation with the courier.
Delivery Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Courier network congestion
- Weather disruptions
- Public holidays
- Unforeseen logistical issues
If your order is significantly delayed, please contact us and we will assist promptly.
Questions?
If you have any questions about shipping, please reach out to us:
We’re always happy to help.